README

This is a PHP 7.2+ SDK for the Freshdesk API v2.

If you have questions, please contact me or open an issue on GitHub.

Quick Start

require __DIR__ . '/vendor/autoload.php';
use \Freshdesk\Api;

$api = new Api("your_freshdesk_api_key", "your_freshdesk_domain");

$all = $api->tickets->all();
$some = $api->tickets->all(['page' => 2]);
$new = $api->tickets->create($data);
$updated = $api->tickets->update($data);
$api->tickets->delete($id);
$existing = $api->tickets->view($id);

//Responses are simple arrays, e.g.:
$id = $existing['id'];
$first = $all[0];

Installation

To integrate this library into your application, use Composer.

Then just run:

composer require arjanderuyter/freshdesk-php-sdk

API Overview

Full documentation is available here

Getting started

Creating a new API instance is very easy. All you need is your Freshdesk API key and your Freshdesk domain.

require __DIR__ . '/vendor/autoload.php';
use \Freshdesk\Api;

$api = new Api("your_freshdesk_api_key", "your_freshdesk_domain");

Resources

The available methods for each resource are available via a public property on the api, for example:

//Contacts
$contacts = $api->contacts->update($contactId, $data);

//Agents
$me = $api->agents->current();

//Companies
$company = $api->companies->create($data);

//Groups
$deleted = $api->groups->delete($groupId);

//Tickets
$ticket = $api->tickets->view($filters);

//Time Entries
$time = $api->timeEntries->all($ticket['id']);

//Conversations
$ticket = $api->conversations->note($ticketId, $data);

//Categories
$newCategory = $api->categories->create($data);

//Forums
$forum = $api->forums->create($categoryId, $data);

//Topics
$topics = $api->topics->monitor($topicId, $userId);

//Comments
$comment = $api->comments->create($forumId);

//Email Configs
$configs = $api->emailConfigs->all();

//Products
$product = $api->products->view($productId);

//Business Hours
$hours = $api->businessHours->all();

//SLA Policy
$policies = $api->slaPolicies->all();

//Solutions
$categories = $api->solutioncategories->all();
$categories = $api->solutioncategories->create($data);
$categories = $api->solutioncategories->update($id, $data);
$categories = $api->solutioncategories->view($id);

$folders = $api->solutionfolders->all();
$folders = $api->solutionfolders->create($data);
$folders = $api->solutionfolders->update($id, $data);
$folders = $api->solutionfolders->view($id);

$articles = $api->solutionarticles->all();
$articles = $api->solutionarticles->create($data);
$articles = $api->solutionarticles->update($id, $data);
$articles = $api->solutionarticles->view($id);

Responses

All responses are arrays of data. Please refer to Freshdesk's documentation for further information.

Filtering

All GET requests accept an optional array $query parameter to filter results. For example:

//Page 2 with 50 results per page
$page2 = $this->forums->all(['page' => 2, 'per_page' => 50]);

//Tickets for a specific customer
$tickets = $this->tickets->view(['company_id' => $companyId]);

Please read the Freshdesk documentation for further information on filtering GET requests.

Contributing

Nearly all api calls are available except for the Surveys, which Freshdesk has not yet implemented...

Author

The library was written Matthew Clarkson from Hilenium then forked and adopted for Laravel 8.x by Michał Borek for Wocozon. Solutions was done by Arjan de Ruyter because he needed it for (https://www.buroscanbrit.nl)

Reference

• Freshdesk API Documentation