README

Self-service RMA for Magento.

• Description
• Getting Started
• Documentation
• Features
  • Customer
  • Administrator
  • Developer
  • Other
• Notes

Description

Simple Returns provides enhanced RMA functionality primarily intended for Magento Open Source, but can also be used with Magento Commerce, if desired. It extends the default RMA capabilities built into Magento Open Source [1], and offers a range of additional features to improve the RMA experience for both customers and administrators alike.

Getting Started

Simple Returns is available via Composer.

composer require auroraextensions/simplereturns:^1.0

Documentation

1. Overview
2. Installation Guide
3. Configuration Guide
4. Attribute Guide
5. List of Events

Features

Simple Returns is packed with features that can substantially improve an RMA pipeline. The default RMA functionality provided by Magento Open Source is very limited, as it does not allow customers to initiate the RMA process via web UI, nor does it provide customers the capability to generate and print shipping labels via web UI. Merchants lacking critical self-service RMA features, such as those provided by Simple Returns, make the RMA process more difficult and cumbersome for customers, which can lead to symptoms like fewer repeat customers and increased negative reviews.

Customer

1. Create, edit RMA requests from frontend
2. Create, edit, delete RMA file attachments
3. Receive updates via email
4. Generate shipping label upon RMA approval
5. Available to registered customers and guests

Administrator

1. Create, edit RMA requests
2. Create RMA packages (return shipments)
3. Generate, print shipping labels
4. Supports several carriers, like Fedex and UPS
5. Customizable RMA fields (e.g. reasons, resolutions, statuses)

Developer

1. Dependable and extensible
2. Plugin-friendly classes and methods
3. Extensive list of events for most major actions
4. Actively developed and maintained since 2019

Other

1. Free [2], forever and always!

Notes