包简介

A simple ticketing system for Laravel 5.1 – 5.8 and 6.* - 7.* - 8.* - 9.* - 10.* -which integrates smoothly with Laravel default users and auth system

README 文档

README

A simple helpdesk ticketing system for Laravel 5.1+ (5.1 – 5.8 and 6.* - 7.* - 8.* - 9.* - 10.*) which integrates smoothly with Laravel default users and auth system. It will integrate into your current Laravel project within minutes, and you can offer your customers and your team a nice and simple support ticket system.

Features:

Three main users roles users, agents, and admins
Users can create tickets, keep track of their tickets status, giving comments, and close their own tickets (access permissions are configurable)
Auto assigning agents to tickets, the system searches for agents in specific department and auto select the agent with lowest queue
Simple admin panel
Localization (Arabic, Brazilian Portuguese, Deutsch (German), English, Farsi, French, Hungarian, Italian, Persian, Russian, and Spanish language packs are included)
Very simple installation and integration process
Admin dashboard with statistics and performance tracking graphs
Simple text editor for tickets descriptions and comments allows images upload

Quick Installation:

Requirements

First Make sure you have got this Laravel setup working:

Laravel
Users table
Laravel email configuration
Bootstrap 3, or Bootstrap 4
Jquery

Dependencies that are getting installed and configured automatically by LaravelTicket (no action required from you)

Installation steps (<5 minutes)

Step 1. Run this code via your terminal

composer require 'binshops/laravel-ticket'

Step 2. After installing the package, you have to add this line on your config/app.php in Service Providers section.

Binshops\LaravelTicket\LaravelTicketServiceProvider::class

Step 3. Check if App\Models exists

Step 4. Make sure you have authentication set up. In 5.2+, you can use php artisan make:auth

Step 5. Setting up your master view for LaravelTicket integration

Step 6. Register at least one user into the system and log it in.

Step 7. Go ahead to http://your-project-url/tickets-install to finalize the installation.

Default laravel-ticket front route: http://your-project-url/tickets

Default laravel-ticket admin route: http://your-project-url/tickets-admin

Notes:

Make sure you have created at least one status, one priority, and one category before you start creating tickets.

If you move your installation folder to another path (or server), you need to update the row with slug='routes' in table laravelticketsettings. After that, don't forget to flush the entire cache.

Documentation

LaravelTicket Wiki

Integrating Laravel Ticket views with your project template

Configuring the master view

Laravel Ticket views system is developed to integrate with the current project master view (Laravel Ticket uses Bootstrap framework). The master view file is the main view file that is using "yield" to call header, content, footer sections. It should be located at resources/views (ex. resources/views/layouts/master.blade.php), open it and make sure it yields for page, content, and footer.

@yield('page') Page section for passing the current page title

<head> ...
<title>My website - @yield('page')</title>
</head>

@yield('content') Content section for the content

<body> ...
@yield('content')
...
</body>

@yield('footer') Footer section for passing the jquery scripts, so make sure it is called after you call the jquery

<body> ...
@yield('content')
...
<script src="/js/jquery.min.js"></script>
..
@yield('footer')
</body>

Here's a quick example of a layout file.

binshops/laravel-ticket 适用场景与选型建议

binshops/laravel-ticket 是一款基于 PHP 开发的 Composer 扩展包，目前已累计 1.05k 次下载、GitHub Stars 达 26，最近一次更新时间为 2023 年 05 月 13 日，在 PHP 生态内属于活跃度较高的组件。

它主要适用于以下技术方向：「crm」「support」「laravel」「ticket」「helpdesk」「Customer support」等业务场景。在实际项目中，围绕这些方向常见需要落地的问题包括：接口对接、性能调优、并发安全、与既有框架（Laravel / ThinkPHP / Yii / Webman 等）的兼容适配，以及生产环境的日志埋点与稳定性保障。

我们在过去多个企业项目中使用过 binshops/laravel-ticket 或与其功能相近的方案，如果你在选型或落地过程中遇到问题，例如 版本兼容、二次改造、私有化封装、与内部系统对接、生产 BUG 排查，欢迎联系我们协助评估。

围绕 binshops/laravel-ticket 我们能提供哪些服务？

定制开发 / 二次开发

基于 binshops/laravel-ticket 在你已有业务上做功能扩展、字段裁剪、UI 适配、与内部账号 / 权限 / 日志系统的深度对接。

BUG 修复 & 性能优化

线上偶发问题、内存泄漏、慢查询、并发异常等排查修复；针对高流量场景做缓存、队列、索引层面的调优。

项目外包 & 长期维护

承接完整的项目从需求 → 设计 → 开发 → 上线 → 长期运维；也可按月提供技术保姆服务。

yvsm@zunyunkeji.com QQ：316430983 微信：yvsm316 西安尊云信息科技 · 专注 PHP / Go / 分布式系统研发