README

A simple built-in support desk: tickets and their update threads, tied to your CRM contacts and accounts.

Part of PatxiAI, an open-source personal AI assistant built on the Laravel AI SDK. This package isn't used standalone — it's installed as an optional Application from the PatxiAI dashboard (or composer require patxiai/app-support) into an app already running patxiai/patxi-core.

What it does

SupportLead exposes tools to:

• Open and search tickets (support_create_ticket, support_search_tickets).
• Update a ticket's status/priority (support_update_ticket) and build its follow-up thread (support_add_ticket_note).

Every ticket is tied to a real CRM contact and/or account — this package requires patxiai/app-crm directly and holds real foreign keys into its tables, since a ticket with nobody attached isn't useful.

Requirements

Requires patxiai/app-crm and patxiai/patxi-core — see the main PatxiAI repo for installation.