README

Simple but effective solution to provide support. Due to its lightweight construction, it fits into any project. In addition, it offers a wide range of configuration options from the start and is therefore suitable for any area.

Features

• Highly configurable
• auto closing
• file upload support
• permission support
• ticket categories
• priority
• easy to customize
• uuid support
• declare ticket reference
• multiple language support

Preview

Ticket list: Ticket creation: Ticket show:

Todos

• Improve documentation
• tailwind and vue frontend
• admin ticket scaffold
• unit tests

Installation

You can install the package via composer:

composer require rexlmanu/laravel-tickets

After the installation

php artisan vendor:publish --provider=RexlManu\LaravelTickets\LaravelTicketsServiceProvider

Documentation

Currently the views are only implemented for bootstrap. After publishing, you should implement the layouts.

The trait HasTickets should be added to the user model

use RexlManu\LaravelTickets\Traits\HasTickets;

class User
{
    use HasTickets; // important for laravel-tickets
}

The ticket routes can be implemented via the macro

use Illuminate\Routing\Controller;
use RexlManu\LaravelTickets\Controllers\TicketControllable;

class TicketController extends Controller {

  use TicketControllable;

}

Route::tickets( TicketController::class );

For ticket referneces

use Illuminate\Database\Eloquent\Model;
use RexlManu\LaravelTickets\Interfaces\TicketReference;
use RexlManu\LaravelTickets\Traits\HasTicketReference;

class ExampleModel extends Model implements TicketReference {

  use HasTicketReference;

  // Check if user has access to this model
  function hasReferenceAccess() : bool {
      return request()->user()->user_id == $this->user_id;
  }

}

Add this model to the list of reference models now and Then you should see this model as reference

Config: All points of the configuration are documented.

Testing

composer test

Contributing

Please see CONTRIBUTING for details.

Security

If you discover any security related issues, please email rexlmanude@gmail.com instead of using the issue tracker.

Credits

• Emmanuel Lampe
• René Roscher
• All Contributors

License

The MIT License (MIT). Please see License File for more information.