包简介

README 文档

README

Customers service and support tickets for Thelia.

This module is compatible with Thelia version 2.1 or greater.

For now, the module is quiet simple and limited. It allows the customer to post a question.
It can be a general question or a question related to an order or a product.

Installation

Manually

Copy the module into <thelia_root>/local/modules/ directory and be sure that the name of the module is SupportTicket.
Activate it in your Thelia administration panel

Composer

Add it in your main thelia composer.json file

composer require thelia/support-ticket-module:~1.0

Usage

Customers can post question and view responses from their account page.

In back-office, the configuration page allows you to manage the tickets.

An email is sent to the administrator when a new question is posted and the customer will receive an email when a response is done.

In the front office, an integration is provided for the default template. It uses hooks, so it's activated by default.

You can override these smarty templates in the current template. You have to put your templates files in this directory (with default template) : template/frontOffice/default/modules/SupportTicket/

The main page displaying the questions and answers could be override in defining a new file in your template (you can copy the default one defined in the module and modify it): template/frontOffice/default/support-ticket.html

Loop

The module provides a new loop : support-ticket

Input arguments

Argument	Description
id	the support ticket id
status	the status (0 = new, 1 = replied, 2 = closed )
customer_id	the customer id
admin_id	the admin id.
order_id	the order id
order_product_id	the order product id
order	the sort order : id, status, customer_id, admin_id, order_id, order_product_id

Output arguments

Variable	Description
$ID	the ticket id
$STATUS	the status code
$STATUS_TEXT	the status text
$CUSTOMER_ID	the customer id
$ADMIN_ID	the id of the administrator who has answered
$ORDER_ID	the order id
$ORDER_PRODUCT_ID	the order product id
$SUBJECT	the subject of the ticket
$MESSAGE	the message
$RESPONSE	the answer
$REPLIED_AT	the date of the first reply
$COMMENT	the comment associated to the ticket (it should not be displayed to the customer

thelia/support-ticket-module 适用场景与选型建议

thelia/support-ticket-module 是一款基于 PHP 开发的 Composer 扩展包，目前已累计 123 次下载、GitHub Stars 达 0，最近一次更新时间为 2015 年 02 月 26 日，在 PHP 生态内属于活跃度较高的组件。

我们在过去多个企业项目中使用过 thelia/support-ticket-module 或与其功能相近的方案，如果你在选型或落地过程中遇到问题，例如 版本兼容、二次改造、私有化封装、与内部系统对接、生产 BUG 排查，欢迎联系我们协助评估。

围绕 thelia/support-ticket-module 我们能提供哪些服务？

定制开发 / 二次开发

基于 thelia/support-ticket-module 在你已有业务上做功能扩展、字段裁剪、UI 适配、与内部账号 / 权限 / 日志系统的深度对接。

BUG 修复 & 性能优化

线上偶发问题、内存泄漏、慢查询、并发异常等排查修复；针对高流量场景做缓存、队列、索引层面的调优。

项目外包 & 长期维护

承接完整的项目从需求 → 设计 → 开发 → 上线 → 长期运维；也可按月提供技术保姆服务。

yvsm@zunyunkeji.com QQ：316430983 微信：yvsm316 西安尊云信息科技 · 专注 PHP / Go / 分布式系统研发

thelia/support-ticket-module

包简介