README

Description

ViraXpress RMA is a Magento 2 return merchandise authorization extension that enables admin and customers to manage returns, refunds, replacements, inspection, and status tracking using a flexible workflow. It provides both logged-in and guest order lookup, OTP validation, configurable return policy, and email notification support.

Features

• Admin dashboard for RMA requests, inspection status, and item-level return actions.
• Frontend customer RMA request flow for existing customers and guest order lookup.
• OTP-based guest verification (Order ID + Last Name + Email + OTP).
• Configurable return policy:
  • Enable/disable RMA module
  • Return window (days after shipped)
  • Per-order and per-item eligibility (order statuses, product types, categories)
  • Allow file uploads with file-types and size control
• Configurable reference lists (in admin):
  • RMA statuses, item statuses, return reasons, item conditions, resolutions, inspection statuses, test results, actions taken
• RMA item actions: refund, replacement, cancel, update status, move to inspection, and accept/reject logic
• Email templates and notifications for new request, status updates, refund, replacement, with optional admin copies
• Integrated admin menu:
  • RMA > RMA Details
  • RMA > Item Inspection
  • RMA > RMA Configurations
  • RMA config sections under Stores > Configuration > RMA and RMA Email.
• Data model includes Request, Item, ItemInspection, ItemImage with resource models and collections
• Extensible via standard Magento 2 conventions (etc/di.xml, etc/events.xml, UI components, controllers, blocks, templates)

Compatibility

• Magento 2.4.x

Installation

1. Install the extension via Composer:

   composer require viraxpress/rma

2. Run the following commands from your Magento root directory:

   php bin/magento module:enable ViraXpress_Rma
   php bin/magento setup:upgrade
   php bin/magento setup:di:compile
   php bin/magento setup:static-content:deploy
   php bin/magento cache:flush

Configuration

1. In Admin go to Stores > Configuration > RMA > RMA Configuration.
2. Enable module and configure:
   • Return window
   • Allowed statuses, categories, product types
   • Register status and item reference values
   • File upload settings
3. In Stores > Configuration > RMA > RMA Email Configurations, configure each email event and sender templates.

Support

For support, please contact ViraXpress at https://www.viraxpress.com or refer to the license agreement.

License

This extension is licensed under the ViraXpress license agreement. See https://www.viraxpress.com/license for details.